Delivery and Returns

Delivery

• Standard delivery within Kenya: KES 1,000.
• Delivery outside Kenya: KES 2,000.
• Delivery time: from within an hour up to 4 days, depending on the country and where you are.
• Karimu Produce orders in Nairobi are delivered within four hours of a confirmed order, during operating hours.
• Perishable items travel in cooler packs.
• Bulk and freight orders (for example biomass) are quoted separately.

Returns

You can return an item within 48 hours of receiving it. For hygiene, essential oils, hydrosols, mists and bath products can only be returned if they are sealed and unused. Damaged or defective items are always accepted. Perishable food is handled case by case: contact us straight away if something is not right.

To start a return, email the business you ordered from or WhatsApp +254 740 236 377 with your order number.

• Hisani: marketing@hisanibeauty.com
• Karimu Produce: marketing@karimuproduce.com
• The Pine Cone Factory: marketing@thepineconefactory.com
• Pemter Group: marketing@pemtergroup.com

Payments

We accept M-Pesa and card payments at checkout.