Terms and Conditions

These terms apply to your use of pemtergroup.com/ and to purchases from the shops on this site, operated by Pemter Group Limited, Nairobi, Kenya.

Orders and prices

Prices are shown in Kenyan shillings (KES). We may correct pricing errors and will contact you before processing an affected order. Prices for produce can change with market rates.

Payment

We accept M-Pesa and card payments. Orders are processed once payment is confirmed.

Delivery and returns

Delivery and returns follow our Delivery and Returns policy.

Product information

We take care to describe products accurately. Essential oils and other botanical products should be used as directed, diluted where advised and patch tested. Products are not intended to diagnose, treat or cure any medical condition.

Intellectual property

Pemter, Hisani, Karimu Produce, The Pine Cone Factory, Ignis, Pitchman and Zao Char names, logos and content are the property of Pemter Group Limited or its affiliates and may not be used without permission.

Liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of this site. Nothing in these terms limits your rights as a consumer under Kenyan law.

Contact

Questions about these terms? Email marketing@pemtergroup.com.

Last updated: November 2026.