Privacy Policy
Pemter Group Limited (“we”, “us”) respects your privacy and handles personal data in line with the Kenya Data Protection Act, 2019. This page explains what we collect, why, and the choices you have.
What we collect
- Enquiry details: your name, email, phone number, company and message, when you contact us.
- Order details: name, delivery address, phone, email and order contents, when you buy from our shops.
- Technical data: basic device and usage information through cookies and server logs.
Why we use it
- To reply to enquiries and fulfil orders and deliveries.
- To take payments and prevent fraud.
- To improve our website and services.
- To meet legal and tax obligations.
Who we share it with
We share data only with the people who help us serve you: payment providers (such as Safaricom M-Pesa), delivery partners, and website hosting and email providers. We do not sell personal data.
How long we keep it
We keep enquiry and order records for as long as needed to serve you and meet legal and accounting requirements, then delete or anonymise them.
Your rights
You can ask to see, correct or delete your personal data, or object to how we use it. Email marketing@pemtergroup.com and we will respond promptly.
Cookies
We use essential cookies to run the site and shop, and may use analytics cookies to understand how the site is used. You can control cookies in your browser settings.
Contact
Pemter Group Limited, Nairobi, Kenya. Email marketing@pemtergroup.com or call +254 740 236 377.
Last updated: November 2026.